How Cuvanti's AI Handles Your Data

Personal information used

• Name, date of birth and contact details
• Government identifiers where the screening provider requires them
• Credit score, credit rating and the key factors behind them
• Eviction and tenancy history
• Criminal record checks where lawful in the jurisdiction
• Income, employment and affordability evidence
• Referee responses and the applicant's own disclosures

Who it affects

• Prospective tenants
• Co-applicants and guarantors named on the application

How the control works

Cuvanti produces a recommendation and a risk score. The decision itself cannot be recorded without an authenticated user holding the screening role, and that person's identity is stored on the decision. There is no setting that lets an application be approved or declined without one.

Cuvanti features behind it: Screening Analysis, Screening Recommendation, Screening Fairness Monitor

Personal information used

• Payment history, including arrears and their ageing
• Length of tenancy and the terms of the current lease
• Maintenance requests raised and how they were resolved
• Communication history with the managing agent

Who it affects

• Existing tenants
• Other members of the tenant's household

How the control works

These produce advice a person reads. Nothing is served on a tenant, and no lease is changed, until someone acts on it.

Cuvanti features behind it: Rent Increase Advisor, Lease Advisor, Tenant Retention Agent, Tenant Insights

Personal information used

• The name, e-mail address or phone number the enquirer gave
• The text of the enquiry and of the exchange that follows
• Move-in date, number of occupants and pets, where the enquirer offers them

Who it affects

• Prospective tenants and buyers

How the control works

Off by default. An organisation can choose draft-only, where a person approves every reply, or automatic, where the reply goes directly to the enquirer with nobody in between, and says so in its last line. Even in automatic mode, a question about who lives nearby, safety, schools, religion, nationality, disability, age, children or benefits, a complaint, or a request to negotiate is never answered by the agent: it is held for a person. Replies are written only from the listing's published details; the agent cannot see any tenant record.

Cuvanti features behind it: Leasing Enquiry Agent

Personal information used

• Payment history and the amount and age of any arrears
• Contact details and the record of previous contact
• A guarantor's contact details, where the tenancy records one

Who it affects

• Existing tenants
• Guarantors named on the tenancy

How the control works

Reminder, follow-up and the offer of a payment plan are sent directly to the tenant on the days the organisation's policy sets, with nobody in between, never on a blackout day or outside the send window, and never while a payment plan is awaiting approval or in place. No formal notice is ever sent automatically: the last step opens a task for a person, who alone can issue a notice through a counsel-approved template. A payment plan takes effect only when a manager approves it. The balance explanation on the tenant's page is produced from the ledger; a dispute, hardship or legal question is handed to a person.

Cuvanti features behind it: Rent Collection Agent, Arrears Assistant

Personal information used

• The description the reporter gives, which often contains personal detail
• Contact details of the reporter
• Which property and unit the person occupies

Who it affects

• Tenants, because the urgency assigned to a repair affects how long they live with it

How the control works

Triage orders a queue. A person schedules the work and can override the order at any point.

Cuvanti features behind it: Maintenance Triage, Work Scoping, Property Health Score

Personal information used

• For a sole trader the business is the person: name, contact details and trading history
• Licence, registration and insurance status
• Outcomes and timeliness of previous jobs
• Ratings and written feedback from managing agents
• Quoted and invoiced pricing

Who it affects

• Contractors and suppliers, including sole traders whose livelihood depends on the work

How the control works

Cuvanti ranks and explains. A person awards the work.

Cuvanti features behind it: Vendor Match, Vendor Recommend, Vendor Performance Analysis, Provider Insights, Insurance Compliance Checker

Personal information used

• Name and e-mail address
• Job title or description given at invitation

Who it affects

• Employees and contractors of the managing agent

How the control works

A role is suggested on the invitation screen. The person sending the invitation chooses what is actually granted.

Cuvanti features behind it: Role Recommend

Personal information used

None. The note below sets out what is used instead.

Who it affects

• Prospective tenants, through the advertised price
• Existing tenants, where a figure informs a renewal
• Owners, through the income the property is expected to produce

How the control works

Included here because the outcome can matter a great deal to an individual, and counsel's guidance treats rent as a decision of that kind. But it is worth being exact about the inputs: these tools read the property, comparable listings and market data. They do not read anything about the tenant or the applicant, so this is not a decision made about a person from their own personal information.

Cuvanti features behind it: Rent Prediction, Smart Pricing, Property Valuation (AVM), Occupancy Optimization

Personal information used

• The tenant's own lease, including any clause that shifts a cost to them
• Which property and unit the tenancy covers

Who it affects

• Existing tenants, because the answer decides who pays for a repair and what they may arrange themselves

How the control works

Cuvanti reads the lease and pre-fills the responsibilities screen with the clause it relied on quoted alongside each suggestion. Nothing is saved until the managing agent reviews it and saves. What a tenant is then permitted to do is enforced separately in code, not by this suggestion.

Cuvanti features behind it: Responsibility Suggest

Personal information used

• The tenant's own lease and its terms
• The responsibilities their tenancy delegates to them
• The question they ask, in their own words

Who it affects

• Existing tenants, who may act on the answer or decide not to ask their managing agent

How the control works

The answer goes to the tenant directly, with no managing agent in between, so it is published here as automated even though it decides nothing on its own. It reads only that tenant's own lease and permissions. It cannot grant permission or withhold it: whether a tenant may actually engage a contractor is enforced elsewhere in code, and that enforcement does not consult this answer. If it is wrong, it is wrong about what the lease says, and the lease still governs.

Cuvanti features behind it: Tenant Can-I Assistant

Personal information used

• For the in-app assistant, whatever the signed-in person can already see, which for a tenant includes their own tenancy, payments and maintenance history
• The content of the conversation itself

Who it affects

• Any signed-in user, including tenants
• Anyone whose details are typed into a support conversation

How the control works

Listed because personal information is processed and answered on directly, not because a decision is made about the person. The in-app assistant works inside the same permissions as the person using it and can show them nothing they could not already open themselves. The support assistant holds no account data at all: an account-specific question is escalated to a person at Cuvanti, and escalating is what puts the conversation in front of Cuvanti staff.

Cuvanti features behind it: Page Assistant, Support Assistant

Personal information used

• An e-mail address, where one is given
• The property address and details entered, which for someone's own home identifies them
• The content of the conversation

Who it affects

• Members of the public who are not Cuvanti customers and have no account
• Owners, where a figure produced by a free tool informs what they ask

How the control works

These run without an account and without identity verification, so nobody at Cuvanti stands between the tool and the person using it. The output is information given to that person, not a decision recorded about them, and no screening, tenancy or credit data is involved. Details entered into the public chat may be kept as a sales enquiry.

Cuvanti features behind it: Listing Generator, Sales Agent (public chat)

Personal information used

None. The note below sets out what is used instead.

Who it affects

• The managing agent or landlord organisation whose ceiling it is, which in Australia and New Zealand is often a sole trader, so a limit on the business is a limit on a person
• Tenants, indirectly, if a rent payment is refused

How the control works

Published with an empty personal information list because the emptiness is the disclosure, and it is worth being exact about why. The ceiling today is set from how long the payment account has existed and how much has already been collected through it in the last thirty days. It reads nothing about any individual: not their identity, not their credit, not their conduct. It is also applied with nobody in between: the ceiling is set silently at the point the payment account is created, no one at Cuvanti reviews it, and the first time anyone would notice it is when a payment is refused. Cuvanti intends to move to setting it from the organisation's own record of failed and reversed payments. That would be a decision drawn from an individual's own behaviour, and it is not built. This row will be rewritten before it is, not after.

A rule in Cuvanti's payment code, not an AI model. It is published here because it is automated and because it can refuse a payment, which is the sharpest edge any decision in this register has.