Terms of Service

Welcome to Cuvanti. These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Cuvanti (“Company,” “we,” “us,” or “our”) governing your access to and use of the Cuvanti platform, including our website, web applications, mobile applications, APIs, and all related services (collectively, the “Service”).

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service. You must be at least 18 years of age and have the legal capacity to enter into a binding contract.

Cuvanti acts as a technology platform. We are not a party to any rental agreement, lease, or transaction between property managers, landlords, tenants, vendors, or any other users. We provide tools to facilitate property management activities but do not assume any obligations arising from those activities.

Cuvanti is an AI-powered, cloud-hosted property management platform designed for residential and commercial property managers, landlords, and real estate professionals. The Service includes, but is not limited to:

• Property and unit management
• Tenant and lease management
• Maintenance request intake and tracking
• Rent collection and payment processing
• Tenant screening and background checks
• Property listing creation and syndication
• Vendor management and coordination
• AI-powered analytics, communication, and workflow automation
• Role-based portals for tenants, owners, and vendors
• Document management, e-signatures, and inspections

Features may vary by subscription tier. We reserve the right to modify, add, or discontinue features at any time with reasonable notice.

To use the Service, you must create an account with accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use.

If you invite team members, create sub-accounts, or grant access to portals (tenant, owner, or vendor), you are responsible for ensuring those users comply with these Terms. We may require identity verification for features involving financial transactions or regulated data such as tenant screening.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal property management operations.

You agree not to:

• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of any portion of the Service
• Sublicense, resell, lease, or redistribute the Service or any content generated by it
• Use automated tools (bots, scrapers, crawlers) to access or extract data from the Service without prior written consent
• Interfere with, disrupt, or attempt to gain unauthorized access to the Service, its servers, or connected networks
• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations

Cuvanti offers subscription plans billed on a monthly or annual basis. Fees are based on the number of units managed and the subscription tier selected. All fees are quoted in U.S. dollars and are exclusive of applicable taxes unless stated otherwise.

Subscriptions automatically renew at the end of each billing cycle unless cancelled before the renewal date. You authorize us to charge your designated payment method for all fees due. If payment fails, we may suspend or restrict access to your account until the balance is resolved.

Fees are generally non-refundable except as required by law or expressly stated in a separate agreement. We may change our pricing with at least 30 days' notice before the next billing cycle.

These Terms remain in effect for as long as you maintain an active account. Either party may terminate the agreement at any time by providing notice. You may cancel your subscription through your account settings or by contacting us at hello@cuvanti.com.

We may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent or illegal activity, or fail to pay fees when due. Upon termination, your right to access the Service ceases. You are responsible for exporting any data you wish to retain before your account is closed. We may retain data as required by law or for legitimate business purposes for a reasonable period following termination.

You agree to use the Service in a lawful, ethical, and responsible manner. Without limitation, you must not:

• Post discriminatory content or violate the Fair Housing Act or any comparable state or local fair housing laws when creating property listings
• Submit false, misleading, or inaccurate property information, photos, or descriptions
• Harass, threaten, or abuse other users through the messaging or communication features
• Upload malicious code, viruses, or any content that could harm the Service or other users
• Violate the privacy of any individual by misusing data accessed through the Service

We reserve the right to investigate potential violations and take appropriate action, including account suspension or termination.

You retain ownership of all content you upload, submit, or transmit through the Service (“User Content”), including property data, photos, documents, and communications. By uploading User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, reproduce, and display that content solely as necessary to provide and improve the Service.

You represent and warrant that you have all necessary rights to the User Content you submit and that it does not infringe on the intellectual property or privacy rights of any third party. We may remove User Content that violates these Terms or applicable law.

The Service, including its software, design, branding, trademarks, and all proprietary technology, is owned by Cuvanti and protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in our intellectual property except for the limited license described in Section 4.

If you provide feedback, suggestions, or ideas about the Service, you acknowledge that we may use such feedback without obligation or compensation to you.

Tenant Screening and Background Checks. Certain features integrate with third-party consumer reporting agencies to provide credit checks, criminal background reports, and eviction history. You acknowledge that these features are governed by the Fair Credit Reporting Act (FCRA) and applicable state laws, and you agree to use screening results only for permissible purposes as defined by law. Cuvanti does not make tenancy decisions; those are solely your responsibility.

Payment Processing. Rent collection and payment features are facilitated through third-party payment processors. Transaction fees may apply. Cuvanti is not a bank or money transmitter and does not hold, escrow, or guarantee funds.

Maintenance Requests. The Service provides tools for tenants to submit maintenance requests and for property managers to track and assign work. Cuvanti does not perform, supervise, or guarantee the quality or timeliness of any maintenance or repair work. Property managers are solely responsible for responding to and resolving maintenance issues.

Property Listings and Syndication. You are responsible for ensuring the accuracy of all listing information and for compliance with the Fair Housing Act and applicable advertising regulations. Listings may be syndicated to third-party platforms in accordance with your settings.

Electronic Signatures and Notices. By using the Service, you consent to conducting transactions electronically, including signing leases, receiving notices, and delivering documents through the platform.

You own the data you enter into the Service, including property records, tenant information, financial data, and communications (“Client Data”). We process Client Data on your behalf as a service provider and will not sell your Client Data to third parties.

We may aggregate and anonymize data to generate industry benchmarks, analytics, and product improvements. Aggregated data will not identify you or any individual tenant, property, or transaction.

Each party agrees to keep confidential any non-public information disclosed by the other party. We may disclose information as required by law, regulation, or legal process, with notice to you where permitted.

The Service may integrate with or provide access to third-party products, services, and websites. These include, but are not limited to, payment processors, screening providers, listing syndication networks, and mapping services. Your use of third-party services is governed by their respective terms and privacy policies. Cuvanti does not endorse, warrant, or assume liability for any third-party service.

You are solely responsible for compliance with all applicable federal, state, and local laws governing your use of the Service, including but not limited to:

• Fair Housing Act
• Fair Credit Reporting Act (FCRA)
• Telephone Consumer Protection Act (TCPA)
• State and local landlord-tenant laws
• Anti-money-laundering and sanctions regulations
• Tax reporting obligations (including 1099 filings)

Cuvanti provides tools to assist with compliance but does not provide legal advice and makes no guarantee that use of the Service will ensure compliance with any particular law or regulation.

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. WE ARE NOT RESPONSIBLE FOR THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY DATA ENTERED BY USERS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CUVANTI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO CUVANTI DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

You agree to indemnify, defend, and hold harmless Cuvanti and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms or applicable law; (c) your User Content; or (d) any dispute between you and a tenant, owner, vendor, or other third party.

Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation for a period of thirty (30) days. If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration administered in accordance with the rules of the American Arbitration Association, with the arbitration taking place in the state of Delaware.

YOU AGREE TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS AND WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. YOU ALSO WAIVE ANY RIGHT TO A JURY TRIAL.

Either party may seek injunctive or equitable relief in a court of competent jurisdiction for matters involving intellectual property rights or unauthorized access. Claims within the jurisdiction of a small claims court may be brought there.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any legal action not subject to arbitration shall be brought in the federal or state courts located in Delaware, and you consent to the exclusive jurisdiction of those courts.

We may update these Terms from time to time. For material changes, we will provide at least thirty (30) days' notice via email or an in-app notification before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and close your account.

Entire Agreement. These Terms, together with our Privacy Policy and any additional agreements you enter into with us, constitute the entire agreement between you and Cuvanti.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

Force Majeure. Neither party shall be liable for any failure or delay in performance due to events beyond its reasonable control, including natural disasters, acts of government, internet outages, or pandemics.

If you have any questions about these Terms of Service, please contact us at: